Online privacy policy: Guidelines for the use of cookies
The protection of personal data is very important to us. Our highest priority is dealing with it in a trustworthy and transparent way. So that you understand what that means for you, below you will find a detailed explanation about what cookies are and what the cookie policy is at 1&1 IONOS Ltd. (hereafter IONOS). Additionally, we explain how you can restrict or prevent the use of cookies.
General Information
What are cookies?
Cookies are small text files that the browser stores on your device (computer, smartphone, tablet, etc.) when you visit a website. When you visit the IONOS website or use another service provided by IONOS, information is collected and stored through cookies. The advantage of cookies for you is that it can improve your browsing experience, because your habits and needs can be identified. Cookies help to provide, keep up to date, and constantly improve services.
There are several types of cookies that you can read about in more detail below.
Types of cookies used on the IONOS website:
Cookies are classified according to origin, purpose, or expiration date. The cookies used by IONOS serve different purposes; their validity periods vary.
1. Origin
- First-party cookies: deposited and managed directly by IONOS. We use cookies of this kind, for example, to collect information about your user behaviour on our website for IONOS.
- Third-party cookies: deposited and managed by partners to perform statistical analysis about how users navigate the IONOS website or for marketing purposes. This analysis is performed completely anonymously.
Tags
Tags is an umbrella term for sections of code that can be integrated into websites and used for various functions, such as basic tracking (tracking pixels) or complex data transmissions (e.g. conversion tags).
Pixels (also called pixel tags, counting pixels, or 1x1 pixels)
This method refers to a graphic, which due to its small size at 1x1 pixel cannot be visually detected when visiting a website and is usually transparent. A pixel can only transmit very limited information, e.g. indicate a "1" (goods purchased) or "0" (goods not purchased).
Script (also known as JavaScript)
The script language is similar to a programming language in its ability to carry out more complex commands or instructions.
2. Purpose
Required cookies
Technically required cookies enable the website's basic functionality and usability. Among other things, these cookies ensure smooth navigation on the site. Cookies store, for instance, the language you have selected or the contents of your shopping cart. In addition, access to tools with restricted access is also possible. To this end, service providers are also used. However, the responsibility and control for the processing of data lies with us.
The legal basis for the use of these cookies is Art. 6 para. 1 of the European Union's General Data Protection Regulation (GDPR). We require this information in order to provide you with these online services.
We have currently included the following tags from service providers in this category:
| Cookie Name | Company | Purpose | Validity |
|---|---|---|---|
| _PFIXSSL_ | IONOS | Required for storing information on whether SSL is enabled | Session |
| _PFXRST_ | IONOS | Required to reset the session | Session |
| _PFXSSL_ | IONOS | Required for storing information on whether SSL is enabled | Session |
| _PFXSSLCHK_ | IONOS | Required for storing information on whether SSL is enabled | Session |
| Apache | Arvato Bertelsmann | Used for fraud detection | 28 days |
| at | Arvato Bertelsmann | Used for fraud detection | 6 months |
| authautologin | rankingCoach | Allows the user to stay logged in | 14 months |
| banner-cookieinfo | IONOS | Used to store information if a banner has been clicked on | 30 days |
| bid | Arvato Bertelsmann | Used for fraud detection | 1 month |
| bioep_shown | IONOS | Used to display a popup according to defined time intervals only | 1 month |
| bioep_shown_session | IONOS | Used to display a popup according to defined time intervals only | Session |
| bkcustomer | IONOS | Used to identify if the visitor is a customer | 15 minutes |
| cs | Arvato Bertelsmann | Used for fraud detection | 6 months |
| dpcc | IONOS | Security cookie for preventing our systems from being attacked by mass requests (DDOS) | Session |
| DPX | IONOS | Security cookie for preventing our systems from being attacked by mass requests (DDOS) | 1 second |
| DPX | IONOS | Security cookie for preventing our systems from being attacked by mass requests (DDOS) | 1 hour |
| eue_account | IONOS | Stores the login status of a customer | Session |
| eue_ftk | IONOS | Stores the login status of a customer | Session |
| fe_typo_user | IONOS | Used to store the user's session state in a TYPO3 CMS | Session |
| generic01 | Arvato Bertelsmann | Used for fraud detection | 6 months |
| generic02 | Arvato Bertelsmann | Used for fraud detection | 6 months |
| hid | Arvato Bertelsmann | Used for fraud detection | 6 months |
| incap_ses_245_1861482 | IONOS | This cookie is set so that a visitor can access the website's content from one of several servers when browsing the website. This allows the visitor's session to be maintained. | Session |
| incap_ses_245_1861501 | IONOS | This cookie is set so that a visitor can access the website's content from one of several servers when browsing the website. This allows the visitor's session to be maintained. | Session |
| JSESSIONID | IONOS | A session cookie that is needed to identify the user when switching from one page to another | Session |
| language_redirection | rankingCoach | Required by Rankingcoach to provide a correct translation | 30 days |
| laravel_session | IONOS | Used to store the user's session state on a Laravel application | 1 hour |
| logged_in | rankingCoach | Required by rankingCoach to display information for visitors that have signed in or not | Session |
| m | Arvato Bertelsmann | Used for fraud detection | 6 months |
| ooc | IONOS | Stores whether or not a domain has already been ordered | 30 days |
| PdfDownloadComplete | IONOS | Used to ensure that a PDF was downloaded successfully | 5 seconds |
| PHPSESSID | IONOS | A session cookie that is needed to identify the user when switching from one page to another | Session |
| PRIVACY_CONSENT | IONOS | Records the consent or refusal to allow the storage of cookies | 365 days |
| profile | IONOS | Used to hide the newsletter widget after newsletter subscription | 3 months |
| REALPERSON_SESSION | optimise-it | Used by the chat to remember the user | Session |
| rp-layerchat | optimise-it | Used by the chat for correct formatting and to display status. Is only set when the chat is started. | Session |
| referrer | rankingCoach | Required by Rankingcoach to display IONOS branding | 30 days |
| rh | Arvato Bertelsmann | Used for fraud detection | 6 months |
| rh | Arvato Bertelsmann | Used for fraud detection | Session |
| rqt | Arvato Bertelsmann | Used for fraud detection | 6 months |
| s_lastvisit | Adobe | Cookie for the integration of Adobe Dynamic Tag Manager | 3 year |
| s_nr | Adobe | Cookie for the integration of Adobe Dynamic Tag Manager | 30 days |
| s_nr | Adobe | Cookie for the integration of Adobe Dynamic Tag Manager | 1 month |
| sc_c28 | Adobe | Cookie for the integration of Adobe Dynamic Tag Manager | 1 day |
| sc_c28 | Adobe | Cookie for the integration of Adobe Dynamic Tag Manager | 30 minutes |
| sc_v28 | Adobe | Cookie for the integration of Adobe Dynamic Tag Manager | 5 years |
| sc_vs | Adobe | Cookie for the integration of Adobe Dynamic Tag Manager | 1 day |
| sc_vs | Adobe | Cookie for the integration of Adobe Dynamic Tag Manager | 30 minutes |
| session_redis | rankingCoach | Required by rankingCoach for their login | 4 hours |
| thx_guid | Threatmetrix | Used for fraud detection | 450 days |
| token | IONOS | Session Cookie for MyWebsite quick start | Session |
| transitionEffect | IONOS | Saves whether an animation effect can be used | Session |
| ts | IONOS | Records whether the visit was made by a call centre representative | 30 days |
| visid_incap_1861482 | IONOS | This cookie from incapsula CDN helps us maintain the reliability, security, and performance of our website. | 12 months |
| visid_incap_1861501 | IONOS | This cookie from incapsula CDN helps us maintain the reliability, security, and performance of our website. | 12 months |
| WEB_FONTS | IONOS | Stores information on whether the fonts used have already been loaded | Session |
| XSFR-Token | IONOS | Used to protect the user from a Cross-site request forgery (CSRF) or one-click attack | 1 hour |
Analytic cookies
Cookies for analysis and advertising purposes allow statistics about website visitors to be collected, such as the number of visitors to different areas of the website, frequency of visits, or user behaviour and habits. The navigation, services and offers provided by IONOS can be improved. To this end, service providers are also used. However, the responsibility and control for the processing of data lies with us.
The legal basis for the use of these cookies is Art. 6 para. 1 of the European Union's General Data Protection Regulation (GDPR).
We have currently included the following tags from service providers in this category:
| Cookie Name | Company | Purpose | Validity |
|---|---|---|---|
| _pk_id.106.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | 13 months |
| _pk_id.107.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | 13 months |
| _pk_id.108.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | 13 months |
| _pk_id.109.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | 13 months |
| _pk_id.111.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | 13 months |
| _pk_id.112.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | 13 months |
| _pk_id.696.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | 13 months |
| _pk_id.96.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | 13 months |
| _pk_id.97.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | 13 months |
| _pk_ses.106.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | Session |
| _pk_ses.107.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | Session |
| _pk_ses.108.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | Session |
| _pk_ses.109.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | Session |
| _pk_ses.111.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | Session |
| _pk_ses.112.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | Session |
| _pk_ses.696.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | 30 minutes |
| _pk_ses.96.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | Session |
| _pk_ses.97.3c2f | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | Session |
| ac-euepostclick-de | IONOS | Stores sales representative data for assignment to different sales channels | 30 days |
| AMCV_AC42148954F5FEDA0A4C98BC%40AdobeOrg | Adobe | Standard cookie for the integration of Adobe products | 2 years |
| AMCVS_AC42148954F5FEDA0A4C98BC%40AdobeOrg | Adobe | Standard cookie for the integration of Adobe products | Session |
| check | Adobe | Checks if cookies can be enabled | Session |
| demdex | Adobe | The demdex cookie helps Audience Manager perform basic functions such as visitor identification, ID synchronisation, segmentation, modelling, reporting, etc | 6 months |
| dextp | Adobe | Audience Manager sets this cookie to record the time of the last data synchronisation call | 6 months |
| dpm | Adobe | This cookie stores the information that a visitor ID was requested for synchronisation purposes | 6 months |
| ionosinfocount | IONOS | Records if and how often the customer has seen information about the IONOS rebranding | 180 days |
| kwk | IONOS | Stores referral agent details in the event of referral by a customer | 30 days |
| ONLINEBERATUNG | optimise-it | Used by OptimiseIt Chat to recognise users. Only activated when the chat is opened. | 3 days |
| qualifiedVisit | IONOS | Analytic cookie from Matomo to differentiate users, which we use to collect data on the number of visits and the user journey | 1 hour |
| s_cc | Adobe | Basis for the integration of Adobe products | Session |
| s_ecid | Adobe | Basis for the integration of Adobe products | 2 years |
| s_fid | Adobe | Identifies unique visits | 2 years |
| s_ppv | IONOS | Statistical analysis | Session |
| s_ppvl | IONOS | Statistical analysis | Session |
| s_sq | Adobe | Contains information about the previous link the user clicked | Session |
| s_vi | Adobe | Identifies unique visits | 2 years |
| SC_LINKID | Adobe | Website analytics | Session |
| SC_REFERER | Adobe | Website analytics | Session |
| scp | IONOS | Stores referral agent details in the event of referral by a Profiseller | 3 days |
| sslcheck | IONOS | Records the domain checked in the SSL Checker | 3 days |
| variant | IONOS | Used during A/B testing for website optimisation | 365 days |
| variant | IONOS | Used during A/B testing for website optimisation | 186 days |
| variant | IONOS | Used during A/B testing for website optimisation | 187 days |
| variant.configname | IONOS | Used during A/B testing for website optimisation | 365 days |
| variant.configname | IONOS | Used during A/B testing for website optimisation | 186 days |
| variant.configname | IONOS | Used during A/B testing for website optimisation | 187 days |
| websitecheck | IONOS | Stores the checked domain in the Website Checker | 7 days |
| wywyAA | IONOS | Statistical analysis | Session |
Marketing cookies
We store information on your user behaviour on our website and use this data for individual offers and our own direct marketing campaigns. For this purpose, we or the service provider create a profile of the services and websites you have accessed on the internet and assign them to appropriate categories. You will then be shown content or messages that are relevant to your profile. We also use cookies to make the use of our website as convenient as possible for you. These cookies should enable you to use our website in the way you are familiar with from previous visits. These cookies contain information that influences the appearance of the website and its usability. To this end, service providers are also used. However, the responsibility and control for the processing of data lies with us.
The legal basis for the use of these cookies is Art. 6 para. 1 of the European Union's General Data Protection Regulation (GDPR). We will only use your data for this category with your consent.
We have currently included the following tags from service providers in this category:
| Cookie Name | Company | Purpose | Validity |
|---|---|---|---|
| cp_device | IONOS | Used to detect the end device of the customer/visitor | Session |
| ias.click | IONOS | Used to store ad server parameters | 1 day |
| ionosid | 1&1 Mail & Media | Used for creating profiles and doing statistical analysis | 365 days |
| ionosid | 1&1 Mail & Media | Used for creating profiles and doing statistical analysis | 1 year |
| kasi | IONOS | Records the use of "Remain logged in" | 90 days |
| kasipresent | IONOS | Records the use of "Remain logged in" | 90 days |
| lpv420932 | Salesforce | Used by Pardot to detect multiple pageviews. | 30 minutes |
| mbox | Adobe | A/B testing | 2 years |
| mboxEdgeCluster | Adobe | A/B testing | 1 hour |
| mf_[session] | Mouseflow | This cookie identifies a browser session while it is active | Session |
| mf_user | Mouseflow | This cookie determines whether a user is a new or a returning visitor | 90 days |
| muxData | Vimeo | Required for the integration of the Vimeo video player | 20 years |
| NG_USERID | 1&1 Mail & Media | Used for creating profiles and doing statistical analysis | 100 days |
| NG_USERID | 1&1 Mail & Media | Used for creating profiles and doing statistical analysis | 1 year |
| NGUserID | 1&1 Mail & Media | Used for creating profiles and doing statistical analysis | 1 year |
| pardot | Salesforce | Pardot Session Cookie. | Session |
| supportsBrowserPush | IONOS | Records if the browsers supports Push notifications | 1 day |
| utag_main | Tealium | Used to detect the end device of the customer/visitor | 1 year |
| visitor_id420932 | Salesforce | Used by Pardot to store a unique visitor ID and a unique identifier for the account | 10 years |
| visitor_id420932-hash | Salesforce | Used by Pardot to store the Account ID and a unique hash value | 10 years |
| vuid | Vimeo | Collects data from users about their visit and the pages viewed | 2 years |
Third-party cookies
On our websites we have integrated the services of third-party providers. These services are rendered by the providers acting at their own discretion. When you visit our website, data is collected using cookies or similar technologies and transmitted to the respective third party. It is important to us that you know that we are not the only ones who process cookie data in this category. In particular, the enterprises that offer these functions and cookies process your data by reading and evaluating it in order to, among other things, display personalised content. This data may also be passed on to other third parties. To find out if and to what extent this is the case, please also refer to the privacy policies of the respective providers linked below. Please note that these companies are responsible for the use of your data beyond our processing and that this is done without our active participation.
We also use the cookies of these third-party providers in part for our own purposes, to display advertising on our site and on the internet that matches your interests. In addition, we use these cookies to optimise the design of our website. These campaigns can be evaluated, tracked and processed by us or our partners. When you visit another website, a cookie from your browser is detected and personalised content is displayed based on your browsing behavior. The basis for this is the creation of an interest profile. It is not generally possible to explicitly identify a person just from a visit to our website. If you are a customer with us, and especially if you have logged in, we can identify you as our customer and across devices.
The legal basis for the use of these cookies is Art. 6 para. 1 of the European Union's General Data Protection Regulation (GDPR). We will only use your data for this category with your consent.
We have currently included the following tags from service providers in this category:
| Cookie Name | Company | Purpose | Validity |
|---|---|---|---|
| _fbp | Tracking cookie used by Facebook and employed by us for targeted advertising | 100 days | |
| _fbp | Tracking cookie used by Facebook and employed by us for targeted advertising | 90 days | |
| _ga | Tracking cookie used by Google and employed by us for targeted advertising | 1 year | |
| _gat_gtag_UA_68383661_5 | Tracking cookie used by Google and employed by us for targeted advertising | 1 minute | |
| _gcl_au | Tracking cookie used by Google and employed by us for targeted advertising | 90 days | |
| _gid | Tracking cookie used by Google and employed by us for targeted advertising | 1 day | |
| 1P_JAR | Tracking cookie used by Google and employed by us for targeted advertising | 1 hour | |
| AA003 | Tracking cookie used by Facebook and employed by us for targeted advertising | 90 days | |
| ANID | Tracking cookie used by Google and employed by us for targeted advertising | 13 months | |
| APID | Yahoo | Tracking cookie used by Yahoo and employed by us for targeted advertising | 1 year |
| APIDTS | Yahoo | Tracking cookie used by Yahoo and employed by us for targeted advertising | 6 hours |
| ATN | Tracking cookie used by Facebook and employed by us for targeted advertising | 2 years | |
| B | Yahoo | Tracking cookie used by Yahoo and employed by us for targeted advertising | 1 year |
| bcookie | Tracking cookie used by LinkedIn and employed by us for targeted advertising | 2 years | |
| bscookie | Tracking cookie used by LinkedIn and employed by us for targeted advertising | 2 years | |
| catpchatc | Logs the application of the Google reCaptcha feature | 1 year | |
| CONSENT | Tracking cookie used by Google and employed by us for targeted advertising | 19 years | |
| DSID | Tracking cookie used by Google and employed by us for targeted advertising | 1 minute | |
| fr | Tracking cookie used by Facebook and employed by us for targeted advertising | 90 days | |
| i00 | agof studies | 336 days | |
| IDE | Tracking cookie used by Google and employed by us for targeted advertising | 390 days | |
| IDSYNC | Yahoo | Tracking cookie used by Yahoo and employed by us for targeted advertising | 1 year |
| lang | Tracking cookie used by LinkedIn and employed by us for targeted advertising | Session | |
| lidc | Tracking cookie used by LinkedIn and employed by us for targeted advertising | 1 day | |
| MUID | Bing | Tracking cookie used by Bing and employed by us for targeted advertising | 390 days |
| MUIDB | Bing | Tracking cookie used by Google and employed by us for targeted advertising | 390 days |
| NID | Tracking cookie used by Bing and employed by us for targeted advertising | 6 months | |
| personalization_id | Tracking cookie used by Twitter and employed by us for targeted advertising | 2 years | |
| UserMatchHistory | Tracking cookie used by LinkedIn and employed by us for targeted advertising | 31 days |
3. Validity
- Session cookies: these cookies collect and store data for the duration of the user's visit to the IONOS website. They are automatically deleted when the browser is closed.
- Persistent cookies: these cookies collect and store data in the browser within a variable period of time, depending on the purpose. Persistent cookies and similar technologices remain stored on your computer, tablet or smartphone even after you close your browser. This enables us to recognise you, for example, when you visit our website later. Cookies are only deleted if a new version of the cookies is installed, if you deactivate them or if cookies are deleted on your end device. You can do this quickly and easily at any time on this page under the relevant categories.
Special browser settings allow you to accept, block, or disable all or some cookies on your device. A corresponding manual of the most popular browsers can be found here:
Even if your browser settings have been changed to block certain cookies, you can still access information from the entire IONOS website. However, the operation or use of certain services offered by IONOS may be limited.
If you have consented to the use of cookies, you can withdraw this consent at any time. Existing cookies will be deleted.
Enable and disable partner cookies directly
If you do not want partner cookies to be stored in your browser by our website, please click on the links below for instructions on how to disable them.
IONOS reserves the right to change this cookie policy if changes are made to the configuration and/or use of cookies. An updated version will be published on this website.
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