What tasks does the AI Chat Assistant handle on my website?

The IONOS AI Chat Assistant is active 24/7, conducts natural conversations, and answers your visitors' enquiries instantly in real time – with no wait time. Integrated as a chat widget, the AI chatbot performs the following tasks: Appointment bookings and reservations: Directly through the chat, integrated with booking platforms like Cal.com or Calendly. Customer service and support: Automates routine tasks, answers frequent questions, and routes complex requests to a team member when needed. Enquiry and contact capture: Identifies potential customers, captures contact details, and notifies you immediately. Website navigation: Directs visitors specifically to the relevant content on your website.

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IONOS AI Chat Assistant

Name: IONOS AI Chat Assistant
Brand: IONOS
Price: 39.00 GBP
Availability: InStock

24/7 customer service with AI chat, right on your website

Your AI Chat Assistant answers customers with no wait time, any time. GDPR-compliant, and with unlimited chats included.

Try it free

Only

£39

/month

excl. VAT

Cancel anytime

AI Chat Assistant

Your digital team member for 24/7 chat-based customer service

It answers questions in real time, so new contacts land straight in your inbox.

Tailored answers every time

Your AI assistant knows your business, your services, and your prices. It gives customers personalised advice and escalates to you or a team member when needed.

Turn visitors into customers

Contact details and chat history land directly in your inbox. That's how you turn anonymous website visitors into real customers.

Available 24/7, no wait time

Your AI assistant works round the clock, nights and weekends included. Your customers never have to wait for answers, and you get your valuable time back.

Up and running in 5 minutes

Enter your website address. The AI analyses your content and learns your business. From there, it answers customer questions the way you would.

Customise the name, tone, and behaviour to match your brand. You decide how the AI speaks and responds in different situations, all without any technical knowledge.

Copy, paste, done! Your personalised AI chat is live on your website.

An AI Chat Assistant that knows your business and gives personalised advice

Secure & 100% GDPR-compliant

Secure, sovereign, and 100% GDPR-compliant, with European infrastructure, high-performance data centres, and technology we develop ourselves. Your data is never shared with third parties.

Responds in all major languages

The AI Chat Assistant detects your visitor's language and responds automatically. There's no configuration needed and no extra effort on your part. All major languages are covered.

From chat straight to a call

If a customer wants to speak to you or a team member, the AI Chat Assistant transfers them straight to your phone. No waiting, no barriers.

New – available from August

Give your AI chat even more knowledge

Upload your own documents and your AI chat answers customers directly from your content. You can also connect it via API to existing systems like CRM or helpdesk tools to pull customer data or product information.

Unlimited chats included

With IONOS, you stay in full control of your costs. No matter how many customer enquiries come through your chat, your monthly price never changes.

Tailored to your business

Match your chat to your brand with full design customisation. The AI learns your content automatically by reading your website, so every answer is on-brand straight away, with no training required.

New

Connect your calendar and never enter appointments manually again

Connect your Google Calendar or Outlook (coming soon) to your Chat Assistant. Visitors see your available slots and book directly on your website. No follow-up call needed, no manual work.

Round-the-clock customer service at an unbeatable price

1st month FREE

IONOS AI Chat Assistant

Answers instantly, captures contacts, and be there for your customers around the clock.

Personalised answers with no prior training

Automatically responds in any common language

Design fully customisable to match your brand

Automatic chat summary sent by email

Compatible with all major website platforms, available on desktop and mobile

Secure & 100% GDPR-compliant

Unlimited customer chat enquiries included

Only

£39

/month

excl. VAT

Cancel anytime

Add to basket

Rely on the market leader IONOS

your number 1 in Germany and Europe
Europe's first and largest host
Trusted for 30+ years by around 7 million customers.
The first provider
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The only provider listed on the Frankfurt Stock Exchange.
State-of-the-art data centres
Get ultra-reliable Tier IV uptime, powered by 100% green energy.
100% GDPR-compliant
We guarantee top data protection in line with EU regulations.
24/7 expert support
Only at IONOS: premium support round the clock, plus a personal consultant.
Fair & transparent
Enjoy 1 month free trials and no hidden fees.

European Contact Centre & Customer Service Awards 2023 Highly Commended badge

Only at IONOS

Your personal consultant

With IONOS, you benefit from the latest AI. At the same time, after placing your order, your personal consultant on hand — someone who knows you and provides expert advice whenever you need it.

24/7 expert support

Technical questions? Our award-winning experts are always available to help by phone, chat or email.

AI Chat Assistant – FAQ

The IONOS AI Chat Assistant is active 24/7, conducts natural conversations, and answers your visitors' enquiries instantly in real time – with no wait time. Integrated as a chat widget, the AI chatbot performs the following tasks:

Appointment bookings and reservations: Directly through the chat, integrated with booking platforms like Cal.com or Calendly.

Customer service and support: Automates routine tasks, answers frequent questions, and routes complex requests to a team member when needed.

Enquiry and contact capture: Identifies potential customers, captures contact details, and notifies you immediately.

Website navigation: Directs visitors specifically to the relevant content on your website.

The intelligent AI chatbot automatically extracts your website content and creates a customised knowledge base without any manual data entry. If desired, you can adjust and add information at any time. The chat assistant is ready to use within minutes.

The AI chatbot for your website automatically detects your users' browser language and responds in that language – all based on a single shared knowledge base.

If a personal conversation is desired or required, with the appropriate setup, the AI Chat Assistant seamlessly escalates the conversation to a phone call – directly through the browser, without an additional app or dial-in. After every completed call, you automatically receive a summary by email.

The AI chat assistant is designed specifically for small and medium-sized businesses that want to support their visitors 24/7 without additional staff. Whether you run a service business, retail shop, or restaurant, or work as a freelancer: any business with its own website benefits from automated customer communication and structured enquiry capture. The AI chat widget enables immediate, user-friendly interactions with everyone on your website.

The AI website chatbot can be set up without any coding knowledge. Once activated, the intelligent AI chatbot automatically analyses your website and is ready to use within minutes. All settings are managed through a clear interface – no coding, no technical effort.

Copy the generated JavaScript snippet and paste it into your website's head code or the corresponding section of your website editor. In IONOS MyWebsite, you can find this section in the settings under 'Head Code'. Save and publish your changes so the chat widget appears directly on your website.

Yes, protecting your business data is a top priority at IONOS. The AI Chat Assistant is fully GDPR compliant, meeting the highest data privacy and security standards to ensure all data transfers are safe and secure.

The AI Chat Assistant provides reliable and accurate answers because it relies exclusively on verified information from your own website. When uncertain, it does not invent facts. Instead, it provides a polite response: 'I do not have exact information about that'. This ensures your professional image is maintained at all times.