Privacy policy

We process your personal data to fulfill our contractual obligations and to ensure smooth use of our offers. This includes, among other things, the collection of inventory data, payment information, and usage data. This data is used to manage your orders, provide technical support, and continuously improve our services, as well as to implement any changes you make in the customer area.

If you intend to become our business partner, we generally process your contact information, company data, and contract-specific information. We use this information to manage participation in our programs, to fulfill contracts, to facilitate communication, and to optimise collaboration.

For this purpose, we process your personal data such as your name, contact details, and payment information. This data is necessary to process your orders, secure the payment process, and ensure a smooth purchase transaction. In addition, we also use this data to provide you with invoices.

We process your personal data such as name, contact details, communication history, and the content of your inquiry to customer support. This information is necessary to efficiently process your request and to ensure the desired support.

To manage and authenticate your account, we process personal data such as your name, email address, and login information. This data is necessary to secure access to your account, verify your identity, and enable you to use our services in a personalised way.

To improve and personalise our website, we process data such as usage behavior, IP addresses, and cookies. This information helps us to optimise the functionality of our website, adapt content to your interests, and offer you a personal user experience. You can find more information in our Cookie Policy under point 14.

To send you marketing communications or for telephone advertising, we process your inventory data and your usage data. We use this information to inform you about our products, services, and offers that might be of interest to you. You can find more information about our marketing activities in particular under point 6.

We process your contact data, such as your email address or postal address. This data is used to ensure that you receive important information about your contracts and our services. For example, we send you information about the function and use of your products, contract extensions, or price adjustments.

We process your personal data to comply with legal obligations, in particular to fulfill tax, accounting, and record-keeping obligations, as well as to comply with regulations for combating money laundering and terrorist financing, and if necessary, also due to official orders in connection with the relevant telecommunications laws. In addition, in certain cases, where applicable, we are also obliged to address complaints about customer pages due to the Digital Services Act (DSA).

In this context, we process your personal data, such as contact details and contract information. This data is necessary to fulfill our contractual obligations, ensure contract execution, and enforce our claims in the event of payment defaults.

For fraud prevention and prevention of payment defaults, we process certain personal data, including transaction and payment information. This data processing helps us to detect suspicious activities, minimise risks, and ensure financial security for both you and us. We check whether there are indications of misuse of our web service or attempted fraud by means of the terminal device you are using during your online order. In addition, your device data is compared with data from devices from which fraudulent acts have been carried out in the past or where there was a corresponding suspicion. As a rule, employees of IONOS or a service provider also manually check the results at relevant points.

For Business Intelligence analyses, we process data to gain insights that help us optimise our business processes and make strategic decisions. We use aggregated and anonymised data whenever possible to identify trends and improve the efficiency of our services.

To improve our products and services, we process information such as feedback, usage data, and market analyses. This data helps us to optimise our offers, develop new functions, and continuously improve your customer experience.

We process your personal data for the purpose of conducting free product tests. We use your registration data, such as your name, contact details, and other login information, to enable you to access the product test and to send you advertisements for the same or similar products via email.

To provide you with optimal support in selecting the right product, we offer free product presentations in the form of webinars or product demos. To conduct webinars and product demos, we process your registration data such as your name, contact details, and other login information. This data is necessary to enable you to access our events.

To troubleshoot errors in our products and services, we process relevant data such as technical logs, error messages, and usage data. This data is necessary to quickly identify and resolve technical problems to ensure your smooth use of our offers.

We process your personal data for registration and participation in raffles. Further information on data processing within the scope of the raffle can generally be found in the respective terms and conditions of participation for the raffle.

In the context of the use and training of AI, we process data to provide you with AI applications and to improve the performance and efficiency of our AI applications. This applies to applications in the areas of products and services, fraud prevention, customer support, and marketing. We generally process aggregated data here. However, if we process personal data, corresponding deletion routines have been implemented.

For the recording and storage of telephone conversations for quality and verification purposes, we process call data to improve service quality and, if necessary, to provide communication records.

To check against sanctions lists, we process your personal data to ensure that we comply with our legal obligations and conduct business in accordance with international regulations. This check serves to identify potential risks and ensure compliance with trade restrictions.

As part of web crawling activities, we collect public data from the internet to analyse trends, improve our services, and conduct market research. In doing so, we ensure that we only process publicly accessible information to comply with data protection regulations.

Within the corporate group, data may be exchanged with affiliated companies of IONOS Group SE or United Internet AG to create synergies and, in particular, to optimise administrative processes, web presences, and services/products.

We also process your personal data when you visit one of our social media presences. This includes, in particular, the information that you provide yourself.

Your data may also be shared with technology providers that offer various technical services to support and optimise the online offerings. This category includes providers of cookies and other tracking technologies, anti-fraud software such as reCAPTCHA, Friendly CAPTCHA, and fraud detection tools like Crif and ThreatMetrix, as well as companies that operate social media platforms, including Facebook Ireland Ltd., Twitter Inc., Google LLC, LinkedIn Ireland Unlimited Company, and Xing New Work SE.

This includes partners that assist in implementing digital marketing strategies, user data analytics, and audience analysis. Examples include Google Analytics for web analytics, HubSpot for CRM and marketing automation services, and other specialised marketing partners such as Meta, LinkedIn, and Reddit.

To offer a comprehensive service range, data is also shared as part of partnerships for product development and marketing purposes. Partners like Salesforce for CRM solutions, OpenAI for AI-powered services, or Atlassian for status information services fall into this category. Additionally, we utilise payment processors such as PayPal, domain- registrars, debt collection agencies, and service providers in customer service.

In compliance with legal obligations, data may be shared with government authorities, judicial bodies, or other official entities, both for meeting legal requirements and protecting the company's rights

Within the corporate group, data exchange may occur with affiliated companies of IONOS Group SE or United Internet AG to optimise administrative processes and services.

Contract data: Stored for the duration of the contractual relationship and beyond, provided that legal retention obligations exist.

Invoice data: Until the termination of the contract and beyond, to comply with legal obligations.

Chat and Communication data/Telephone recordings: Chat - or Conversation histories are stored for 90 days. If a chat or a phone call leads to a contract, the relevant part is stored for the duration of the contract + legal period if necessary.

Raffles: Data processed within the framework of raffles is generally deleted after the raffle ends, unless further retention periods exist or the participant has consented to the further use of the data.

Information requests: If data subjects assert their right to information against us, we store the data for the duration until the complete information is provided and beyond for up to 3 years.

Contact forms/contact points: Data processed within the framework of inquiries via contact forms or contact points is generally stored until the inquiry is fully processed, unless there are further legal retention periods. 

Analysis and tracking data: Data used to improve services is generally stored for a short time, e.g., for the duration of the cookie lifespan.

Security and fraud prevention data: Generally stored for up to 6 months. However, longer storage periods are possible for specific purposes.

Friendly Captcha and reCAPTCHA data: Stored until the purpose is achieved (security check).

Marketing data: Is generally stored until an objection is raised.

AI-based data: Generally, this is aggregated data. If personal reference cannot be excluded, the data is stored until the purpose is achieved and then deleted.

Marketing and newsletter data: Stored until the withdrawal of consent or fulfillment of the purpose.

Evaluation and survey data: Until the termination of the contract or fulfillment of the purpose, such as at the latest 24 months after a survey for its improvement.

Google Analytics and similar tracking services: Limited in time by cookie settings or until the withdrawal occurs.

Comments in blogs: Comments remain until the blog is deleted or the comment is deemed legally questionable.

Webinars and demos/product tests: Data is stored until the webinar/demo or product test is conducted and may be used for follow-up communication.

Cloud data and IT services: Storage until deleted by the user or at the end of the contract

CDN and web services: Data is stored until the termination of the service or by the user's deletion request.

Logfiles and temporary storage data: Often between a few days and a maximum of 60-90 days, depending on the specific security or operational needs