IONOS Remote Support
Three easy steps to a solution…
A completely secure connection
IONOS navigates…you are in control!
The data of the connection between you and the support representative is transferred via a communication server. The screen data that is passed between you and your support representative during a session is highly compressed using proprietary technology that can be viewed only with GoToAssist software. This data is also encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant.
After the session has ended, your support representative can no longer see your screen or access your computer unless you make another request for support.
We'd be happy to help you choose the right product or provide support for existing customers.