Your IONOS support representative does not have access to any other part of your computer when using GoToAssist. You’ll see every move the IONOS representative makes during the GoToAssist session as the representative speaks with you on the phone. You can take control by simply moving your mouse, and you can terminate the connection at any time. Your session number ensures you are always in touch with the right representative.

The GoToAssist remote support plug-in is safe. We're as concerned as you are about this issue, so regular virus checks and updates are conducted. The warning message you might see on your screen is a default message displayed by your browser when you download executable files. You can feel confident using this plug-in.

The data of the connection between you and the support representative is transferred via a communication server. The screen data that is passed between you and your support representative during a session is highly compressed using proprietary technology that can be viewed only with GoToAssist software. This data is also encrypted using 128-bit Advanced Encryption Standard (AES) encryption. Privacy principles are TRUSTe compliant.