Review Man­age­ment

Image: What is the CSAT (Customer Satisfaction Score)?Rawpixel.comShut­ter­stock

What is the CSAT (Customer Sat­is­fac­tion Score)?

Do your customers usually purchase once with you and then never return? Then your Customer Sat­is­fac­tion Score is perhaps too low. Put simply: your customers are not satisfied with the services your company provides. This could be because of the product quality, the ordering…

Read more
Image: Job reviews – what is important for companies and employeesG-Stock Studioshut­ter­stock

Job reviews – what is important for companies and employees

How important is a company’s review in a job search? On the one hand, job review sites support potential ap­plic­ants in finding a good potential employer. In addition, the as­sess­ments provide employers with feedback. On the other hand, how reliable and helpful the actual feedback…

Read more
Image: How to delete a negative Google reviewChin­na­pongshut­ter­stock

How to delete a negative Google review

When you’ve just put all your strength into launching your business, there’s nothing more frus­trat­ing than receiving a negative Google review. But there’s one thing that’s even worse: one that’s totally out of place or, worse yet, one that qualifies as slander. But don’t worry:…

Read more
Image: What is Google My Business? The Google business platform explainedG-Stock StudioShut­ter­stock

What is Google My Business? The Google business platform explained

What is Google My Business? And what benefits do local companies or busi­nesses derive from this in­creas­ingly important business platform? Read on to find out more about the pos­sib­il­it­ies and functions of Google My Business, whether re­gis­tra­tion is worth it, and how you can manage…

Read more
Image: Gain your customers’ trust with a trust sealStokketeShut­ter­stock

Gain your customers’ trust with a trust seal

If you run an online shop, you’ll want users to not only browse your pages but to buy your products too. Getting a visitor to convert is your main focus. Quality content and strong ref­er­ences for your data security can strengthen users’ trust in your products. Trust seals can…

Read more
Image: Registering with Google Maps in just a few small stepszimmytwsShut­ter­stock

Re­gis­ter­ing with Google Maps in just a few small steps

Having your business re­gistered with Google Maps is essential for business owners. The first step towards doing this is re­gis­ter­ing with Google My Business: The search engine leader’s business directory. We will guide you through the sign-up process with step-by-step in­struc­tions…

Read more
Image: Referral marketing: when satisfied customers bring in more customersAntonio GuillemShut­ter­stock

Referral marketing: when satisfied customers bring in more customers

Personal product or service re­com­mend­a­tions have a sig­ni­fic­ant influence on pur­chasers’ decisions. In referral marketing, companies take advantage of this effect. Satisfied customers are motivated to share their ex­per­i­ences and, in doing so, attract new customers. Keep reading to…

Read more
Image: Reputation management: How to show your best sideRobert KneschkeShut­ter­stock

Repu­ta­tion man­age­ment: How to show your best side

The good repu­ta­tion of a company is enorm­ously important – es­pe­cially on the internet. Through well thought-out repu­ta­tion man­age­ment, you can ensure that public attitude toward your brand doesn’t fall into the negative. For this, you need to know your target audience and their…

Read more